Better Interactions with Your Customers
Use your resources efficiently for the best customer experience.
Improve customer service performance and make more employees customer-facing with better workforce management and remote working solutions
Customer Experience Management
Easy to use and quick to roll out solutions, real-time notifications
and alerts for
Avaya,
Cisco and
Amazon Connect contact
centers
Reporting and Analytics
Built on best practices for seamless reporting and analytics features, cradle to grave reports, scheduled reports by email, goals and thresholds for Avaya, Cisco, and Amazon Connect.
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Outbound Campaign Dialer
Create outbound campaigns, assign business outcomes to contacts, report performance using real-time and historical reporting features.
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Workforce Management
Forecasting, team calendar, shift scheduling, real-time adherence with web and WFM Mobile app, quality assurance with audio recording and transcript analysis.
Learn MoreCustomer Service Beyond Contact Centers
Expand customer service to remote workers, mobile employees and partner networks with Comstice Webphone, Comstice Mobile Softphone and Comstice SIP Connector for Amazon Connect.
Comstice Webphone
Universal webphone based on WebRTC that can be integrated with any SIP-Compatible IP-PBX and a SIP service such as Cisco CUCM, Webex Calling, webex CC and Amazon Chime SDK.
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Comstice Mobile Softphone
Universal mobile softphone that can be integrated with any SIP-based IP-PBX, SIP Trunk and a SIP Service for remote workers and partners.
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Amazon Connect SIP Connector
Integrate your SIP trunks, existing IP-PBX with Amazon Connect; cloud contact center service by AWS using Comstice SIP Connector.
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